—— Repair process——
Communicate product fault content in advance
Customers send/send to our company, arrange testing immediately
The engineer detects the content of the product failure and determines the repair price and cycle
Feedback the content of the fault and quote to the customer. If you agree, repair it, or send it back if you don’t agree.
After the repair is OK, send the test video to the customer
Customers pay, our company arranges SF Express to send back
Customers install and use, our company is responsible for after-sales
1. Since our customers are from different places, the cost of each express company and the size of the repair products are different, which brings us certain difficulties in calculating the cost. In order to facilitate the quotation, we always quote The price does not include freight (that is, you need to pay for both round-trip freight).
2. If repairs occur during the warranty period, you will also pay for the round-trip freight. Please don't worry, please read the following instructions patiently!
Because of the special nature of our industry, the repair products that need to be repaired have taken a long time. The damage of electronic parts is beyond our control. We can only do our best to repair each of your repair products and do our best Reduce the repair rate.
For your sake, we have adopted the most guaranteed warranty method for you (see the warranty instructions for details), which invisibly saves you a lot of maintenance costs, and we need to invest in more repairs while repairing cost.
The freight cost is not fixed, and we cannot predict its cost. Therefore, you will still pay for the freight incurred for repairing. Hope you can understand.
3. Under normal circumstances, we will send SF Express to customers by default.
1. From the date of repair and return, if the quality of the repaired parts is defective, free repairs will be given during the warranty period.
2. Failures caused by incorrect operation, disasters (earthquake/fire/flood/lightning, etc.), abnormal power supply, breakage (such as falling, etc.), damage caused by self-disassembly or tearing of the warranty label are not covered by the warranty. But we can fix it for you at the best price.